Privacy Policy
At Sensarena (the “Site”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products from us, or interact with our digital services.
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you place an order, create an account, or communicate with us. This information includes:
Contact Information: Your first and last name, email address, billing address, and shipping address.
Phone Numbers: Collected strictly for shipping, delivery, and courier coordination purposes to ensure your fragrance arrives safely.
Payment Data: All payments are processed securely through third-party processors (such as PayPal). We do not store or clear your credit card or financial account information on our servers.
2. AUTOMATIC DATA COLLECTION (COOKIES AND TRACKING)
When you navigate our Site, certain technical data is collected automatically via cookies, web beacons, and pixels:
WooCommerce Cookies: Our e-commerce platform utilizes functional cookies to identify you as a unique user, remember items added to your shopping cart, and ensure a seamless checkout experience.
Google Analytics: We use Google Analytics to collect aggregate, anonymous data regarding website traffic, user behavior, and demographic trends. This helps us optimize site performance.
Advertising Pixels (Facebook / Meta Pixel): We implement conversion tracking pixels to measure the effectiveness of our marketing campaigns and to serve relevant, interest-based advertisements to users who have visited our platform.
3. HOW WE USE YOUR INFORMATION
We use the data we collect to operate, maintain, and improve our online store, including:
Processing, fulfilling, and shipping your fragrance orders.
Sending automated order confirmations, updates, and tracking numbers.
Providing customer support and responding to inquiries.
Marketing Communications: With your explicit consent, we may use your email address to send you promotional newsletters, exclusive offers, and updates about new fragrance arrivals. You can opt-out of these marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email.
4. SHARING AND SELLING OF DATA
We Do Not Sell Your Data: Sensarena does not sell, rent, trade, or lease your personal information to any third parties for their commercial exploitation.
Third-Party Service Providers: We only share your data with trusted third parties necessary to run our business and fulfill your orders (e.g., shipping carriers, fulfillment houses, email marketing platforms, and payment processors). These parties are bound by strict confidentiality agreements.
5. US STATE PRIVACY RIGHTS (INCLUDING CALIFORNIA CCPA)
If you are a resident of certain US states, including California, you hold specific rights under state laws regarding your personal information:
The right to know what personal data we collect, use, and share.
The right to request the deletion of your personal data held by us.
The right to non-discrimination for exercising your privacy rights. To exercise any of these rights, please contact us via the email provided below.
6. DATA SECURITY
We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal data during transmission and storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
8. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our privacy compliance team at: Email: [email protected]