Terms & Conditions

Last Updated: July 2026

Welcome to Sensarena (the “Site”, “we”, “us”, or “our”). By accessing or using our website located at sensarena.com and purchasing products from us, you (the “User”, “Customer”, “you”) agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before making any purchases.

If you do not agree to all of these Terms, do not use this Site.

1. OVERVIEW AND ELIGIBILITY

Sensarena operates an online fragrance boutique specializing in premium perfumes, colognes, and gift sets. By agreeing to these Terms, you represent that you are at least 18 years of age, or the age of majority in your state or province of residence, and are legally capable of entering into binding contracts under United States law.

2. ACCURACY OF PRODUCT INFORMATION

We strive to display the colors, descriptions, images, and olfactory pyramids of our fragrances as accurately as possible. However, we do not warrant that product descriptions, fragrance notes, packaging details, or other content on the Site are 100% accurate, complete, current, or error-free. Variations in digital displays, manufacturer packaging redesigns, or individual scent perceptions do not constitute a product defect.

3. PRICING AND PAYMENT

Currency: All prices listed on the Site are in United States Dollars (USD).
Payment Gateways: Payments are processed securely via third-party providers, including PayPal. By placing an order, you authorize us and our processors to charge the designated payment method for the total amount of your order, including applicable taxes and shipping fees.
Order Rejection: We reserve the right to refuse or cancel any order at our sole discretion, including due to stock inaccuracies, pricing errors, or suspected unauthorized or fraudulent transactions.

4. SHIPPING, HANDLING, AND DELIVERY

Handling & Processing: Orders placed Monday through Friday before 11:00 PM EST are typically processed and dispatched within 24 hours (1 business day). Orders placed over weekends or official holidays are initiated on the following business day.
Estimated Shipping Times: Standard Shipping within the United States generally takes 2 to 5 business days from the date of dispatch. 2nd Day Express Shipping takes 2 to 3 business days.
Tracking: As soon as your package leaves our fulfillment facility, an automated shipping confirmation email containing a dedicated tracking number will be sent to your registered email address.
Delays & Force Majeure: While we strive to meet all shipping estimates, Sensarena is not liable for delivery delays caused by carrier constraints, severe weather, or other events beyond our reasonable control.

5. Returns & Refund Policy

To ensure a fair and transparent shopping experience, our return policy complies with top industry standards.

Return Window: Customers have up to 30 calendar days from the delivery date of their order to request a return and refund.

Customer Remorse (Opened/Tested Products): We understand that customers may need to open and test a fragrance to experience the scent. We accept returns on fragrances even if they have been opened, provided the product has not been used in excess. For customer remorse returns, a flat prepaid US return label shipping fee of $6.95 USD will be deducted from the final refund amount Original shipping charges are non-refundable.

Damaged or Faulty Items: If an item arrives physically broken, defective, or incorrect, customers must submit a request within 48 hours of delivery with visual evidence. In these cases, a 100% full refund or immediate free replacement will be provided at no additional cost to the customer.

How to Initiate a Return: To start your return process and access our official return submission form, please visit our dedicated page at https://sensarena.com/returns-refunds/. Our support team will review your request within 24 hours (Monday to Friday, 9:00 AM – 5:00 PM EST) and provide you with the proper prepaid return shipping label and warehouse instructions.

Return Processing: Once the returns warehouse receives and inspects your returned item, all approved refunds are processed back to the customer’s original payment method (PayPal / Credit Card via PayPal) within 7 to 10 business days. Returns must utilize our official prepaid shipping label; unauthorized returns will not be processed.

6. INTELLECTUAL PROPERTY

All content on this Site—including but not limited to the “Sensarena” brand name, logos, text, graphics, proprietary fragrance descriptions, page layouts, and custom code—is the exclusive property of Sensarena and is protected by United States and international copyright, trademark, and intellectual property laws. Unauthorized reproduction, scraping, or commercial exploitation is strictly prohibited.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable United States law, Sensarena, its owners, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:

The use or inability to use our Site.
Minor variances in fragrance formulation or longevity.
Allergic reactions or skin sensitivities resulting from the normal use of any commercial fragrance product sold on our platform. Customers are advised to review ingredient lists prior to application.

8. GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby we provide you services or products shall be governed by, construed, and enforced in accordance with the laws of the State of Israel, without regard to principles of conflicts of law. Any legal actions, claims, or disputes arising out of these Terms or transactions on this Site shall be resolved exclusively in the competent courts holding jurisdiction over the business’s registered headquarters in Israel. However, as our primary marketplace is the United States, we remain fully committed to honoring all standard US consumer protection guidelines and handling disputes fairly via our customer support channels.

9. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

10. CONTACT INFORMATION

For questions or inquiries regarding these Terms and Conditions, please contact our customer support team directly at:
Email: [email protected]
Phone: +972524555584
Business Address:

Fulfillment partner warehouse (USA):
5 Plant Avenue, Hauppauge, NY 11788, United States
(All US orders are packed and shipped by our fulfillment partner from their New York warehouse)
Business address:
Sensarena, 10 Shprintzak St, Nahariya, Israel (Administrative & billing office only – no retail or product storage at this location)

SENSARENA