Shipping & Delivery

At Sensarena, we are dedicated to delivering your favorite authentic fragrances swiftly and securely. Below you will find everything you need to know about our shipping methods, delivery times, and tracking procedures.

Where We Ship From

All orders are securely packed and shipped by our fulfillment partner from their warehouse in New York (5 Plant Avenue, Hauppauge, NY 11788, United States). Every bottle is stored in a climate-controlled environment and delivered 100% authentic straight to your doorstep.

ORDER PROCESSING & CUT-OFF TIMES

Order Cut-Off Time: 11:00 PM (EST / Eastern Standard Time – New York)
Processing Days: Monday to Friday (excluding national holidays)
Processing Details: Orders placed before 11:00 PM EST, Monday through Friday, will begin processing the same business day. Orders placed after 11:00 PM EST, or during the weekend (Saturday & Sunday), will be processed on the next business day.

Shipping Methods, Times & Costs

We offer reliable shipping across the United States. Shipping costs are calculated based on your selected method and the number of items in your cart at checkout.

Standard Shipping
- Delivery Time: 2 – 5 Business Days
- Cost: Calculated dynamically at checkout as: $7.00 + ($1.00 × quantity of items)
  Examples:
  1 Item: $8.00
  2 Items: $9.00
  3 Items: $10.00
  (+$1.00 for each additional item)
2nd Day Express Shipping
- Delivery Time: 2 – 3 Business Days
- Cost: Shipping Cost: Calculated dynamically at checkout based on the total number of items in your cart:
  1 Item: $13.00
  2 Items: $15.00
  3 – 4 Items: $20.00
  5 – 8 Items: $25.00
  9+ Items: $36.00

Order Processing & Handling

Fast Dispatch: Orders placed Monday through Friday are processed and shipped within 24 hours.
Weekend Orders: Orders placed over the weekend (Saturday and Sunday) or during official US holidays will be processed and initiated on the following business day (Monday).

Tracking Your Order

As soon as your package leaves the New York warehouse, an automated shipping confirmation email will be sent to you. This email will include a dedicated Tracking Number from our shipping partners (UPS, FedEx, or USPS).

You can monitor the status and live location of your package at any time by visiting our Track Your Order page or clicking the link inside your confirmation email.

Special Destinations (P.O. Boxes & Military Addresses)

P.O. Boxes: We happily ship to P.O. Boxes across the United States via the United States Postal Service (USPS). Please note that Express shipping methods are not available for P.O. Box destinations.
Military Addresses (APO/FPO): We proudly support our troops and ship to APO/FPO military addresses via USPS. Please allow additional transit time for overseas military destinations.
Non-Contiguous US: Shipping to Hawaii, Alaska, and Puerto Rico is fully available via standard postal services.

Need Assistance?

If you have any questions regarding your delivery, tracking status, or special shipping requests, our customer service team is here to help:
- Email Support: [email protected]
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

SENSARENA